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Where to turn

If something is wrong right now.

Ethos tells your placement office, or the Ethos team, and keeps a record. It does not replace the people below. If you are in danger, call the emergency number first.

Last updated 2026-09-08

1.

In any country

  • Your own university, even if it is not an Ethos member. Every university has someone responsible for students abroad. Ask for the international office or the placement office.
  • Your embassy or consulate. They help citizens in trouble abroad, including with the police, hospitals and lawyers.
  • The organisation that placed you, if there was one. Their agreement with you usually includes a duty of care.
  • Your insurer. Most travel and placement insurance includes a 24 hour assistance line for medical and legal emergencies.
2.

Thailand

  • Emergency (police): 191
  • Tourist Police, English spoken: 1155
  • Labour complaints: Department of Labour Protection and Welfare: 1546
  • Mental health hotline (Department of Mental Health): 1323
3.

Vietnam

  • Emergency (police): 113
  • Ambulance: 115
  • Labour issues: local Department of Labour, Invalids and Social Affairs (DOLISA): search DOLISA + your city
4.

Japan

  • Emergency (police): 110
  • Ambulance and fire: 119
  • Foreign workers consultation hotline (Ministry of Health, Labour and Welfare), several languages: 0570 001701
  • TELL Lifeline, English speaking support: 03 5774 0992
5.

South Korea

  • Emergency (police): 112
  • Ambulance and fire: 119
  • Ministry of Employment and Labor helpline: 1350
  • Danuri helpline for foreign residents, many languages: 1577 1366
6.

Singapore

  • Emergency (police): 999
  • Ambulance: 995
  • Ministry of Manpower, employment matters: 6438 5122
  • Samaritans of Singapore: 1767
7.

Malaysia

  • Emergency: 999
  • Department of Labour (Jabatan Tenaga Kerja): 03 8000 8000
  • Befrienders Kuala Lumpur: 03 7627 2929
8.

Hong Kong

  • Emergency: 999
  • Labour Department enquiry line: 2717 1771
  • Equal Opportunities Commission (discrimination): 2511 8211
  • The Samaritans, English speaking: 2896 0000
9.

What Ethos does, and does not do

When you mark something as serious, or a Pulse note sounds serious, a person is told: your university's placement office, or the Ethos team if you are not attached to a member university. They acknowledge it, tell the company that a concern exists without saying who raised it, record the reply, and keep the record.

Ethos does not give legal advice, negotiate for you, or represent you. It is the door and the record. The people above are the ones who can act. Numbers change; if one does not work, search the name of the body given here.

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